Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 5-7 business days to be delivered to you and we ship within 1-2 business days.
• International orders take 7-10 business days to be delivered via DHL or UPS, and we ship within same 1-2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $50 will have FREE shipping.
• Orders under $50 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 15-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 15-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email poshipostore@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide the you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method within 1-2 days.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

Fluffing Instructions

Please allow 48-72 hours to the pillows to fully expand. You can also tap or press the pillows a few times to fasten this process.

If your pillows still do not expand, please use the following methods to spring them up:

1. Put the Pillows in the Dryer with 2 Tennis Balls:

Start off by placing your pillows in a dryer with 2 tennis balls (preferably wrapped in a cloth or socks separately). The tennis balls will hit the pillows, fluffing up the filling. Tumble dry on low for an hour to make sure your pillows becomes fluffier and softer.

2. Leave the Pillows in the Sun:

Leaving the pillows in the sun for a few hours on a bright day will evaporate the moisture that builds up over nights of use and the pillows will fluff up over the course of the day. You can also hang the pillows outside on a clothes line.

Care Instructions

Washing:

Wash the pillow set using machine wash on gentlest cycle using cold water and a fabric softener. Hand washing the set would be ideal.

Drying:

After spin drying the pillows in the machine, take them out carefully. Shake or punch them to dislodge any clumps inside.

The pillows could be air dried. However, make sure they are left in a warm area to completely dry.

If you are using a machine to dry, make sure you use a drying bag or wrap the pillows in a towel. Also, set the dryer machine on sensitive or fluff setting without heat.

Got More Questions About This Article?

Please Do Not Hesitate to Contact Us, poshipostore@gmail.com